One manual for each ready-made role, written for the people who do the work. Each is checked against the app itself; where a clinic has made its own roles under Staff → Roles, read the manuals of the roles whose work yours covers.
| Manual | For |
|---|---|
| Receptionist | The desk: registering, billing and the payment gate, tokens, appointments, follow-ups, admitting to the ward, deposits, the final bill |
| Doctor | The consultation, prescriptions, certificates, results, asking for a bed, the stay, the chart, ordering medicines, the round, consents, the discharge summary |
| Nurse | OPD vitals and procedures, the ward map, the chart and the early-warning score, intake and output, nursing notes, giving medicines, handing over |
| Lab technician | Collecting samples, results, connecting analysers and mock devices, reports, home collection, X-rays and the machines' own images (DICOM) |
| Pharmacist | Dispensing, stock, purchases, issuing to a patient in a bed and taking back what was not used |
| Housekeeping | Making the beds: to clean, being cleaned, ready |
| Owner | Staff and roles, settings, wards and beds, money, payouts, tax, reports, the access log, backups, licence and updates |
Everyone: clocking in
Clock in or out is at the foot of the sidebar on every screen. Choose your name, type your own PIN — the one you sign in with — and Clock. It works whoever is signed in there — on the clinic's attendance points (the desk computer, the ward tablet) once the owner has made them; anywhere else it says so. If the owner allows it, Account → Clock in on this phone asks for your own phone to clock you in while it is on the clinic's Wi-Fi. Forgot one? Account → Ask to put a day right, with why; someone who approves attendance decides.
Everyone: payslips
Account → Your payslips: each month once the owner has locked it, with what was paid; Open prints it on the clinic's letterhead.
Everyone: leave
Leave, at the foot of the sidebar: your balance of each kind for the year from 1 April. To ask, choose the kind and the days, and Ask — the screen says first if someone else on your shift is already away then. You see it approved or refused (with why) there, and can Take back leave not yet begun.
A patient in a nursing home, start to finish
How a patient reaches a ward bed
The doctor decides who is admitted; the desk or the ward gives the bed.
- The doctor asks for a bed. In the consultation, Ask for a bed; in casualty, closing the case as Admitted — ask for a bed. The patient joins Ward → Waiting for a bed, saying where they came from.
- Or the patient is admitted directly, on the doctor's word, from the patient's record → Admit; or planned for a surgery or a delivery on a date, holding the bed until then (Planned · on a date).
- The desk or the ward gives the bed. Give a bed on the waiting list (or Ward → + Admit): the doctor in charge, why admitted, the ward and bed from the map, who pays, a package or the estimate told to the family, and the attendant to call. Admit.
- Then: print the admission form (with the general consent) and the wristband; take the deposit on the stay's Bill.
- On the ward the stay has its tabs: Chart (vitals, the early-warning score, fluids, notes), Medicines, Rounds, Consents, Summary and the Bill.
The receptionist's manual, section 14, has every step; the doctor's, section 9; the nurse's, section 6.
When the discharge summary is written
- Start it when the doctor says the patient is fit to go — Fit to go on the stay is the moment. Open Summary: most of it is already filled from the stay (the diagnosis, findings, results, what was given from the medicine chart, procedures). Check it and Save draft.
- Sign it before the patient leaves, so they take it home, printed on the letterhead with the medicines in their own language and the date to come back — which goes on the follow-ups list.
- It never stops a patient leaving. The going-home checklist says Discharge summary not signed yet until it is; the bill is the same — said, never waited on.
- Leaving another way — against advice, referred, or a death — still has its summary, of that kind.
- A correction after signing is a new version; the signed one is kept and still prints.
Only doctors write and sign it; everyone who sees the ward reads and prints it. The doctor's manual, section 18, has every step.
Going home
The doctor says Fit to go; the checklist shows what is left (the police told for a medico-legal case, the summary, the bill); the desk settles the final bill against the deposit; the ward discharges, by one of the five ways — home, against advice, referred, left without telling, died — and the bed waits to be cleaned until the ward presses Mark clean.